Information We Collect
We may collect your email address when you subscribe to updates, and any details you share when contacting us for support or placing an order. Payment details for pre-orders are processed through Razorpay and are not stored directly on this site.
- Contact details such as name, email address, and phone number.
- Order-related details needed to confirm a reservation or provide support.
- Basic technical information such as browser type, device, and website usage patterns used to maintain site performance and reliability.
How We Use Information
- To process pre-orders, confirmations, refunds, and customer support requests.
- To send newsletter updates, launch announcements, and important product communications.
- To improve the website experience, secure the site, and prevent spam or misuse.
Third-Party Services
This website uses FormSubmit for newsletter form delivery and Razorpay for secure payment processing. Those services may process information according to their own privacy terms. We only use them to operate the PRISM Audio site and order flow.
Data Retention
We retain customer and subscriber information only for as long as it is needed to manage communications, process orders, support refunds, meet legal obligations, and maintain business records.
Your Choices
- You may request access, correction, or deletion of your personal information by contacting us.
- You may unsubscribe from promotional emails at any time.
- You may contact us for order support, updates, or delivery-related questions.
Security
We take reasonable administrative and technical steps to protect the information shared with us. No internet transmission or storage system can be guaranteed as completely secure, so you should avoid sending sensitive payment details through email or unsecured channels.
Policy Updates
We may update this Privacy Policy when our product, operations, or legal requirements change. The latest version published on this website will apply from the effective date shown above.