Reservation Terms
The ₹999 reservation fee is non-refundable and non-cancellable. The remaining ₹2,999 is collected via COD on delivery.
Refund Processing
- COD balance is payable on delivery of the order.
- Payment providers or banks may take additional time to reflect any eligible support adjustments.
- Any approved support case is issued through the original payment method wherever possible.
Damaged or Defective Items
- Report any damaged or defective product within 48 hours of delivery.
- We may request photos, video evidence, or return inspection before approving replacement or refund support.
- Eligible defective products may receive a replacement with return shipping support provided by us.
Non-Refundable Cases
- Damage caused by misuse, water exposure, negligence, or unauthorized repair is not eligible for refund under this policy.
- Normal wear, cosmetic damage after use, or claims made outside the stated reporting window may be rejected.
- Reservation fees are not refundable or cancellable under normal circumstances.
- Once an order has been dispatched, return or replacement eligibility may depend on product condition and approval.
How to Request Support
Please contact us with your full name, order reference, issue summary, and any relevant photos or videos. Faster reporting helps us resolve issues quickly and reduce replacement delays.