Startup Guide
Follow these steps when you receive your speaker to set it up and verify it's working.
- Open the box carefully and keep the packaging until testing is complete. Make a short unboxing video for future proof.
- Check all accessories: speaker, 75W charger with power cord, invoice, microfiber cloth, thank-you letter, and sticker.
- Connect the power cord to the 75W charger, then plug the charger into a reliable AC outlet.
- Connect the charger to the speaker and switch the power on. Wait until the green indicator light turns on.
- Set the speaker volume to about 80% of maximum while testing to avoid distortion — do not exceed this level.
- Enable Bluetooth on your phone or tablet and pair with the speaker named ZZ-WRBT.
- Play audio and confirm clear sound from both left and right channels.
First-Day Checklist
- Test Bluetooth pairing from more than one device if possible.
- Confirm that both left and right channels are working clearly.
- Check buttons, cables, and power behavior before discarding packaging.
- Take a quick photo or video of the unboxing in case you need support later.
Helpful Usage Tips
- Avoid moisture, direct rain, and liquid spills.
- Do not open the unit or attempt unauthorized repairs.
- Use a stable power source and avoid repeated power interruptions where possible.
- Clean with a dry, soft cloth only.
Warranty Claim Process
If your unit has a defect, damage on arrival, or a verified failure covered under warranty, follow these steps to start a claim.
- Step 1: Contact support within 48 hours for delivery damage or as soon as you notice a covered defect.
- Step 2: Share your name, order reference, delivery date, and a short description of the issue.
- Step 3: Send clear photos or a short video showing the fault, the packaging, and the product label if available.
- Step 4: Keep the product and packaging ready while we review your claim and may request more details.
- Step 5: If the claim is approved, we will confirm the next action, which may be troubleshooting, replacement, or return handling.
- Step 6: Follow the return or replacement instructions exactly to avoid delays in resolution.
What to Include in a Claim
- Full name and phone number
- Order number or reservation reference
- Date of delivery
- Issue summary in simple language
- Photos or video evidence
What Is Not Covered
- Damage caused by misuse, water exposure, or negligence.
- Unauthorized repair attempts or tampering.
- Normal wear and tear or cosmetic changes after use.
- Claims raised outside the applicable reporting window without valid evidence.